At Skywave CRM, we respect your need for online privacy and protect any Personal Information that
you may share with us, in an appropriate manner. Our practice with respect to use of your Personal
Information is as set forth below in this Privacy Policy Statement. As a condition to use of Skywave
CRM Services, you consent to the terms of the Privacy Policy Statement as it may be updated from
time to time. This Privacy Policy Statement applies exclusively to

With respect to personal data received or transferred pursuant to the Privacy Shield Framework,
Skywave CRM is subject to the regulatory enforcement powers of the U.S. Federal Trade
Commission. In certain situations, Skywave CRM may be required to disclose personal data in
response to lawful requests by public authorities, including to meet national security or law
enforcement requirements.

Children’s Online Privacy Protection

Skywave CRM does not knowingly collect Personal Information from users who are under 13 years of

Information Recorded and Use:

Personal Information
During the Registration Process for creating a user account, we request Company Name, Company
Address, Company Contact information and an email address. You will also be asked to choose a
unique username and a password, which will be used solely for the purpose of providing access to
your user account. Upon registration you will have the option of choosing a security question and an
answer to the security question, which if given, will be used solely for the purpose of resetting your
password. Your name and email address will be used to inform you regarding new services,
releases, upcoming events and changes in this Privacy Policy Statement.

Skywave CRM will have access to third party personal information provided by you as part of using
Skywave CRM Services such as contacts in your Skywave CRM Mail account. This information may
include third party names, email addresses, phone numbers and physical addresses and will be
used for servicing your requirements as expressed by you to Skywave CRM and solely as part and
parcel of your use of Skywave CRM Services. We do not share this third party personal information
with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented
to by you. When you elect to refer friends to the website, we request their email address and name
to facilitate the request and deliver a one time email. Your friend may contact us
at to request that we remove this information from our database.

We post user testimonials on our website. These testimonials may include names and other
Personal Information and we acquire permission from our users prior to posting these on our
website. Skywave CRM is not responsible for the Personal Information users elect to post within their

Usage Details
Your usage details such as time, frequency, duration and pattern of use, features used and the
amount of storage used will be recorded by us in order to enhance your experience of the Skywave
CRM Services and to help us provide you the best possible service.

Contents of your User Account
We store and maintain files, documents, to-do lists, emails and other data stored in your user
account at our facilities in the United States. In order to prevent loss of data due to errors or system
failures, we also keep backup copies of data including the contents of your user account. Hence

your files and data may remain on our servers even after deletion or termination of your user
account. We may retain and use your Personal Information and data as necessary to comply with
our legal obligations, resolve disputes, and enforce our rights. We assure you that the contents of
your user account will not be disclosed to anyone and will not be accessible even to employees of
Skywave CRM except in circumstances specifically mentioned in this Privacy Policy Statement and
Terms of Services. We also do not scan the contents of your user account for serving targeted

Payment Information
In case of services requiring payment, we request credit card or other payment account information,
which will be used solely for processing payments. Your financial information will not be stored by
us except for the name and address of the card holder, the expiry date and the last four digits of the
Credit Card number. Subject to your prior consent and where necessary for processing future
payments, your financial information will be stored in encrypted form on secure servers of our
reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in
accordance with this Privacy Policy Statement.

Visitor Details
We use the Internet Protocol address, browser type, browser language, referring URL, files
accessed, errors generated, time zone, operating system and other visitor details collected in our
log files to analyze the trends, administer the website, track visitor’s movements and to improve our
website. We link this automatically collected data to other information we collect about you.

Cookies and Other Tracking Technologies

We use temporary and permanent cookies to enhance your experience of our Skywave CRM
Services. Temporary cookies will be removed from your computer each time you close your
browser. By selecting ‘keep me signed-in’ option in Skywave CRM Services, a permanent cookie will
be stored in your computer and you will not be required to sign-in by providing complete login
information each time you return to our website. If you have turned cookies off, you may not be
able to use registered areas of the website. We tie cookie information to your email address when
you elect to remain logged in so as to maintain and recall your preferences within the website.
Technologies such as: cookies, beacons, tags and scripts are used by Skywave CRM and our
partners [such as reseller partners], affiliates, or service providers [such as analytics service
providers]. These technologies are used in analyzing trends, administering the site, tracking users’
movements around the site and to gather demographic information about our user base as a whole.
We may receive reports based on the use of these technologies by these companies on an
individual as well as aggregated basis.

We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences.
Third parties with whom we partner to provide certain features on our site or to display advertising
based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LSOs.

Behavioral Targeting / Re-Targeting

We partner with third parties to manage our advertisements on other sites. Our third party partners
may use technologies such as cookies to gather information about your activities on this site and
other sites in order to provide you advertising based upon your browsing activities and interests. If
you wish to not have this information used for the purpose of serving you interest-based
advertisements, you may opt-out by emailing However, you will continue to
receive generic advertisements on other websites that display advertisements.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of
such other websites. We are not responsible for the manner of use or misuse of information made
available by you at such other websites. We encourage you not to provide Personal Information,
without assuring yourselves of the Privacy Policy Statement of other websites.

Federated Authentication

You can log in to our site using federated authentication providers such as Facebook Connect. These
services will authenticate your identity and provide you the option to share certain Personal
Information with us such as your name and email address to pre-populate our sign up form.

With whom we share Information

We may need to share your Personal Information and your data to our affiliates, resellers, service
providers and business partners solely for the purpose of providing Skywave CRM Services to you.
The purposes for which we may disclose your Personal Information or data to our service providers
may include, but are not limited to, data storage, database management, web analytics and
payment processing. These service providers are authorized to use your Personal Information or
data only as necessary to provide these services to us. In such cases Skywave CRM will also ensure
that such affiliates, resellers, service providers and business partners comply with this Privacy Policy
Statement and adopt appropriate confidentiality and security measures. We will obtain your prior
specific consent before we share your Personal Information or data to any person outside Skywave
CRM for any purpose that is not directly connected with providing Skywave CRM Services to you. We
will share your Personal Information with third parties only in the ways that are described in this
Privacy Policy Statement. We do not sell your Personal Information to third parties. We may share
generic aggregated demographic information not linked to any Personal Information regarding
visitors and users with our business partners and advertisers. Please be aware that laws in various
jurisdictions in which we operate may obligate us to disclose user information and the contents of
your user account to the local law enforcement authorities under a legal process or an enforceable
government request. In addition, we may also disclose Personal Information and contents of your
user account to law enforcement authorities if such disclosure is determined to be necessary by
Skywave CRM in our sole and absolute discretion for protecting the safety of our users, employees,
or the general public. If Skywave CRM is involved in a merger, acquisition, or sale of all or a portion
of its business or assets, you will be notified via email and/or a prominent notice on our website of
any change in ownership or uses of your Personal Information, as well as any choices you may have
regarding your Personal Information.

How secure is your Information

We adopt industry appropriate data collection, storage and processing practices and security
measures, as well as physical security measures to protect against unauthorized access, alteration,
disclosure or destruction of your Personal Information, username, password, transaction information
and data stored in your user account. Access to your name and email address is restricted to our
employees who need to know such information in connection with providing Skywave CRM Services
to you and are bound by confidentiality obligations.

Your Choice in Information Use

In the event we decide to use your Personal Information for any purpose other than as stated in this
Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal
Information for those other purposes. From time to time, we may send emails to you regarding new
services, releases and upcoming events. You may opt out of receiving newsletters and other
secondary messages from Skywave CRM by selecting the ‘unsubscribe’ function present in every
email we send. However, you will continue to receive essential transactional emails.

Accessing, Updating and Removing Personal Information

Upon request, we will provide you with information about whether we hold any of your Personal
Information. Users who wish to correct, update or remove any Personal Information including those
from a public forum, directory or testimonial on our site may do so either by accessing their user
account or by contacting Skywave CRM Customer Support Services at Such
changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account
to our employees and service providers for the purpose of investigating any suspected illegal
activity or potential violation of the terms and conditions for use of Skywave CRM Services.
However, Skywave CRM will ensure that such access is in compliance with this Privacy Policy
Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by
you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our
adherence to this Privacy Policy Statement or the manner in which Personal Information is used for
the purpose of providing Skywave CRM Services, kindly contact Skywave CRM Customer Support
Services at We will contact you to address your concerns and we will also
co-operate with regulatory authorities in this regard if needed.

Notification of Changes

We may modify the Privacy Policy Statement upon notice to you at any time through a service
announcement or by sending email to your primary email address. If we make significant changes in
the Privacy Policy Statement that affect your rights, You will be provided with at least 30 days
advance notice of the changes by email to your primary email address. You may terminate your use
of Skywave CRM Services by providing Skywave CRM notice by email within 30 days of being
notified of the availability of the modified Privacy Policy Statement if the Privacy Policy Statement is
modified in a manner that substantially affects your rights in connection with use of Skywave CRM
Services. Your continued use of Skywave CRM Services after the effective date of any change to the
Privacy Policy Statement will be deemed to be your agreement to the modified Privacy Policy
Statement. You will not receive email notification of minor changes to the Privacy Policy Statement.
If you are concerned about how your Personal Information is used, you should check back
at http://www.skywave.zpp/privacy-policy periodically.

Blogs and Forums

We provide the capacity for users to post information in blogs and forums for sharing information in
a public space on the website. This information is publicly available to all users of these forums and
visitors to our website. We require registration to publish information, but given the public nature of
both platforms, any Personal Information disclosed within these forums may be used to contact
users with unsolicited messages. We encourage users to be cautious in disclosure of Personal
Information in public forums as Skywave CRM is not responsible for the Personal Information users
elect to disclose.

Skywave CRM also supports third party widgets such as Facebook and Twitter buttons on the
website that allow users to share articles and other information on different platforms. These
widgets may collect your IP address, which page you are visiting on our site, and may set a cookie
to enable the widgets to function properly. These widgets do not collect or store any Personal
Information from users on the website and simply act as a bridge for your convenience in sharing
information. Your interactions with these widgets are governed by the privacy policy of the company
providing it.

Contact Us

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us
at We shall respond to all inquiries within 30 days of receipt upon ascertaining
your identity.

Processor Disclosure

This certification covers our collection, use and disclosure of information we collect through our
website www.skywave.zpp and through Skywave CRM Services. The use of information collected
through Skywave CRM Services shall be limited to the purpose of providing the Skywave CRM
Services to you.

Skywave CRM acknowledges that you have the right to access your Personal Information. Skywave
CRM has no direct relationship with the individuals whose personal data it processes. If you are an
individual user of Skywave CRM Services, you can directly contact Skywave CRM to correct, amend,
or delete inaccurate data. In other cases, an individual who seeks access, or who seeks to correct,
amend, or delete inaccurate data should direct such query to his data controller who may be a
customer of Skywave CRM Services. If requested to remove data we will respond within a
reasonable timeframe. We will retain Personal Information we process on behalf of our customers
for as long as needed to provide Skywave CRM Services to our customers. Skywave CRM will retain
Personal Information as necessary to comply with our legal obligations, resolve disputes, and
enforce our agreements.

Skywave CRM may transfer Personal Information to third party service providers that help us in
providing the Skywave CRM Services. Transfers to subsequent third parties are covered by the
provisions in this Privacy Policy Statement regarding notice and choice and the service agreements
with you.